Service
A real person who knows your setup.
Every client gets a named support engineer, responses within 15 minutes during business hours, and regular updates and security checks.
15 minutes
response time
Named engineer
who knows your setup
Regular updates
and security checks
What usually goes wrong
The issues we hear most often before teams bring us in.
Tickets that go nowhere
Generic helpdesks pass you between agents who don't know your configuration.
Payroll day panic
A question on salary day can't wait two days for a reply.
Updates that break things
Untested updates change screens or reports without warning.
Security left to chance
Old user accounts stay active and nobody checks access after staff leave.
How AIOBS helps
This service covers each AIOBS product, so every team gets the same care.
What's included
Named support engineer
One engineer who knows your business, your settings and your people.
15-minute response
Phone, email and WhatsApp support with fast first responses during business hours.
Tested updates
New features and fixes are tested before release, with notes on what changed.
Security checks
Regular reviews of user access, passwords and inactive accounts.
Health monitoring
We watch performance and backups so problems are caught before you notice them.
Refresher training
Short sessions for new joiners or when your team takes on a new module.
Demo scenario
Salary day at Nexa Demo Foods
In the demo scenario, a new overtime rule at Nexa Demo Foods changed pay for night-shift staff. Their support engineer updated the rule, re-ran the calculation with HR on a call and payroll went out on time.
How it works
What working with us looks like, step by step.
- 1
Raise a request
Call, email, WhatsApp or raise a ticket from inside AIOBS.
- 2
Fast first response
Your named engineer replies within 15 minutes during business hours.
- 3
Fix and confirm
We resolve the issue, explain the cause and confirm with you before closing.
- 4
Monthly review
A short review of tickets, usage and anything we can improve.
Questions
Can't find your answer? Our team replies within a working day.
What are your support hours?
Monday to Saturday during business hours, with priority cover on payroll and month-end days. Extended cover is available.
Is support included in the subscription?
Standard support is included. Extended hours and dedicated cover are available as add-ons.
How do updates reach us?
Cloud clients get tested updates automatically, with release notes. We schedule larger changes with you.
Can we change our support engineer?
Yes. If it isn't working, tell us and we'll assign someone else.
More services
Consulting and planning
Map how work flows today, find what to automate first and plan a rollout your teams can follow.
Implementation and migration
Configuration, data migration from old systems or spreadsheets, and hands-on training for every team.
Custom development
New modules, reports, forms and integrations built around the way your business already runs.
Cloud hosting
Managed hosting with automatic backups and failover, so you never have to run or patch your own servers.
Talk to us about support and maintenance.
A 30-minute call with a specialist, around your teams, your data and the problems you want fixed first.